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Record-Setting Year for 311

Earlier this month, Mayor Bill de Blasio announced that “311 connected with more New Yorkers than ever in 2014.” There were over 28 million customer contacts in 2014, surpassing the previous record set in 2011 by 16%.

311 is New York City’s primary source for government information and to request non-emergency services. With 311, you can look up a wide range of information including the IDNYC Municipal ID Card, how to pay a parking ticket, make property tax inquiries or learn about paid sick leave. You can also make a complaint about quality of life issues, report noise from a neighbor, and more.

311 aims to provide the public with quick, easy access to all New York City government services and information. New Yorkers can connect with 311 online, by text, phone, Skype, social media, or via 311 Mobile App. The agency works continuously to make government services more accessible to non-English speakers, with 311 Online available in more than 50 languages.

It is important to use 311 as a way to improve City government through accurate, consistent measurement and analysis of service delivery Citywide. Sharing data supports transparency and accountability. In adherence to Local Law 47 of 2005, the Department of Information Technology and Telecommunications (DoITT) issues monthly reports to the City Council, the Public Advocate, Community Boards, and the public about data collected by 311.

For more information, click here.


Friday feels even better with this weather! Enjoy all the outdoor eats 🌞

🍻  <a target="_blank" href="">@bxlzoute</a>
🍝  <a target="_blank" href="">@scarpettarestaurants</a>
🥪  <a target="_blank" href="">@marksoffmadison</a>
🥞  <a target="_blank" href="">@sarabethsofficial</a>
🍸  <a target="_blank" href="">@hillstoneparkavenue</a>*update: indoor only 
🍝  <a target="_blank" href="">@taralluccinyc</a>
🥂  <a target="_blank" href="">@hardingsnyc</a>
🍔  <a target="_blank" href="">@shakeshack</a>
🍤  <a target="_blank" href="">@scampinyc</a>
Friday feels even better with this weather! Enjoy all the outdoor eats 🌞 Featured: 🍻 @bxlzoute 🍝 @scarpettarestaurants 🥪 @marksoffmadison 🥞 @sarabethsofficial 🍸 @hillstoneparkavenue*update: indoor only 🍝 @taralluccinyc 🥂 @hardingsnyc 🍔 @shakeshack 🍤 @scampinyc
3 days ago