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Meet the Concierge Event Recap

More than 80 members of Flatiron’s diverse business and hospitality sectors came together Tuesday, March 6th, for a chance to “Meet the Concierge.”  Where New York’s trademark event, held at the Baruch Performing Arts Center (BPAC), brought together an expert panel of concierges offering advice on forging connections to build business.

“Tourism is a major economic driver in New York City, and in and around our immediate neighborhood we’ve seen a significant growth in the number of hotels over the past decade,” said Jennifer Brown, Executive Director of the Flatiron/23rd Street Partnership. “This is our first time hosting an event that is focused solely on the hotel industry and ways for local businesses to maximize their relationships with that sector."

The networking breakfast and program included opening remarks by Jennifer Brown, BPAC Director Ted Altschuler, and Adeline Tafuri Jurecka, Publisher and Vice President of National Marketing of Where In New York. T-Mobile also sponsored the event.

The panel featured Briana Davis-Greer, Concierge, 1 Hotel Central Park; Harold Mootz, Assistant Chef Concierge, The St. Regis New York; Eric Valencia, Concierge, The Dominick, Marco De Los Rios, Concierge, Lotte New York Palace; and, Tim Markman, Concierge, The NoMad.

All stressed the importance of businesses building relationships, being cognizant to when concierges are likely too busy to meet, and developing good business practices. “It always come down to one sole thing: the power of a good relationship and finding that connection with a concierge,” Markman said.

Concierges offered advice, such as getting to know Chef Concierges, who manage the concierge desk; emailing early about events and updates about a business; making sure staff at establishments are aware of concierges so they can respond if a concierge reaches out; and avoiding unannounced visits.

“Don’t come around the hours of 2 to 4 pm,” Markman advised, “and please don’t call me and don’t demand to speak to me right then and there.” Emails often are ways to get your contact and event information added into a hotel concierges’ shared database. “Emails go a long way.”



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Spring is in the air at @mangia_nyc_officialand perfect for outdoor dining πŸ’šπŸ’« πŸ“Έ: @cynstahgram Flowers by @floratorium
2 days ago